Privacy Policy

OUR PERSONAL DATA PROTECTION POLICY

Our Personal Data Protection Policy governs the use and storage of your data. You can view our Personal Data Protection Policy on this page.

WHAT WE NEED

Trendyrose and its subsidiaries is a Controller of the personal data you (data subject) provide us. We collect the following types of personal data from you:

  • Personal details such as name, address, email, and phone number.
  • Your IP address.
  • Operating system, web browser type and version.
  • Pages you visit and features you use on our site.

We also use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

We partner with third parties to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other sites to provide advertising based on your browsing activities and interests.

WHY WE NEED IT

We need your personal data to provide the following services:

  • Fulfilling your orders, including knowing where to deliver them and how to communicate with you about that delivery.
  • Processing your payment.
  • Communicating updates and special offers via email (if you have opted in).
  • Responding to requests to our customer happiness team.
  • Business operations and reporting.

We also partner with Microsoft Clarity and Microsoft Advertising to analyze your interactions with our website using metrics such as heatmaps and session replay. This helps optimize our products/services, improve user experience, and ensure site security. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

WHAT WE DO WITH IT

Your personal data is processed in Trendyrose and its subsidiaries’ office located in the United Kingdom. Hosting and storage of your data also takes place within secure data centers in compliance with data protection regulations.

Some of your data is processed on our behalf by vendors in other countries. These include companies such as Shopify, Google, Facebook, and Klaviyo.

No third-party providers have access to your data unless required by law.

HOW LONG WE KEEP IT

We will retain your information for as long as your account is active or as needed to provide you services. Once this period ends, your data will be irreversibly deleted unless required for legal obligations, dispute resolutions, or agreements enforcement.

Some or all of your data may be stored outside of the European Economic Area (“the EEA”). By using our site and submitting information to us, you consent to this arrangement.

To protect your data, we implement measures such as:

  • Ensuring secure connections to our website.
  • Limiting internal access to personal information via security protocols.

WHAT ARE YOUR RIGHTS?

You have the right to:

  • Request access to personal data we hold about you.
  • Rectify incorrect or incomplete data.
  • Request data deletion.

For assistance, please email info@trendyrose.uk

If you have concerns about our handling of your data or feel we violated data protection regulations, contact our Data Protection Officer at info@trendyrose.uk or in writing to:

If unresolved, you can escalate the matter to the Information Commissioner’s Office (ICO) in the UK or the appropriate supervisory authority in your country.

REVISIONS TO THIS STATEMENT

We may update this privacy statement to reflect changes to our information practices. Changes will be communicated via email or website notices. Review this page periodically for updates.

MOBILE TERMS OF SERVICE

TrendyRose Pty Ltd and its subsidiaries mobile message service (the "Service") is operated by TrendyRose and its subsidiaries (“TrendyRose and its subsidiaries”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to TrendyRose and its subsidiaries SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TrendyRose and its subsidiaries through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TrendyRose and its subsidiaries. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TrendyRose or subsidiary mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email info@trendyrose.uk

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

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